What is defect management?
Defect management is the process where teams identify, track, prioritize, and resolve software issues. This systematic approach ensures teams handle bugs efficiently, which minimizes their impact on product quality and user experience.
Do you have any examples of defect management?
Defect management follows a clear workflow:
- identify → log → classify → prioritize → assign → resolve → verify → close
When a tester finds a bug, they record it in a tracking tool with specific details like reproduction steps, severity level, and the difference between expected and actual behavior. A developer then fixes the issue, and the tester verifies the solution works properly.
Why is defect management important?
Defect management matters because it helps teams methodically address software problems, which improves product reliability. An effective defect process ensures teams fix critical bugs quickly, prevents issues from recurring, and strengthens collaboration between testers and developers.
What are the challenges of defect management?
Defect management challenges include processing large numbers of bugs, maintaining clear team communication, and correctly ranking issues by impact. Inadequate tracking leads to forgotten bugs, while excessively formal processes can delay development. You clear these obstacles with quality tracking tools, clear resolution standards, and strong collaboration practices.
