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Creating a Culture of Quality Assurance - Angela Riggs

13th January 2023

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Angela Riggs

QA Manager

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Talk Description

Quality Assurance isn’t just a set of tools or processes - it’s a mindset, and a culture that the whole company has to accept and be involved in before quality assurance can be implemented and upheld.

I’ll offer ways that QA Engineers can begin introducing quality assurance to their engineering teams, as well as recommendations for communication and onboarding, and methods for getting engineering buy-in to new tools or processes. These include:

Communicating “why” and “how” to your engineering teams before implementing change
Lowering the barrier of entry to using new tools, such as setting up Makefiles or bash scripts
Pairing with engineers to help them ramp up on new processes

These methods of communication, change management, and mindful iteration will allow you to build trust around the purpose of quality assurance - most importantly that its intent is complementary, not competitive. That trust will help your engineering teams accept and embrace the mindset and culture of quality assurance.

I want the audience to come away from my talk feeling comfortable introducing and iterating quality assurance to their engineering teams - how to communicate the needs and purpose of QA, how to ramp up engineers using the tools and systems, and how to help create the mindset of quality in their teams.

What you’ll learn

By the end of this talk, you'll be able to:

Angela Riggs

QA Manager

As a QA engineer, Angela’s work has ranged from feature testing to leading department-wide process changes. She believes that empathy and curiosity are driving forces of quality, and uses both to advocate for users and engineering teams. Outside of work, she enjoys exploring the aisles of Powell’s and the forests of the PNW. She has an enthusiasm for karaoke, and serious debates about what can truly be categorized as a sandwich.