Overcoming Cognitive Dissonance

15th April 2020
  • Locked
Richard Strang's profile
Richard Strang

QA Guild Leader

Overcoming Cognitive Dissonance image
A free account is required to view this content
Sign Up Sign In
Like Bookmark
Talk Description

Cognitive Dissonance is the mental discomfort experienced by a person who attempts to hold two or more contradictory beliefs, ideas, or values. As testers, we are often in the position of inducing cognitive dissonance in our stakeholders when we present them with evidence that their system is not ready for production when they were confident that everything was on track and going well. 

So how can we present "unbelievable" test results in a way that will not only convince our audience but also spur them to take the steps required to bring their project back to a "believable" state? In this presentation, Richard will explore different techniques for presenting test results that will educate and enlighten the recipients without any danger of causing mental distress.


This Masterclass was kindly sponsored by Sauce Labs, the leading provider of continuous testing solutions that deliver digital confidence. Learn more and download a free 14-day trial of our comprehensive and trusted continuous testing cloud. 

What you’ll learn

By the end of this masterclass, you'll be able to:

  • Define what cognitive dissonance is
  • Identify if you have induced cognitive dissonance in stakeholders
  • Apply strategies to help stakeholders overcome cognitive dissonance
  • Use four techniques to prevent cognitive dissonance occurring in your audience
Richard Strang's profile'

Richard Strang

QA Guild Leader

Richard Strang has 25 years of software quality assurance experience. He considers himself a professional tester. Starting in the test automation tools space immediately after university graduation, he has worked with a broad array of organizations as a tester, QA Manager, QA Architect, QA Process Specialist, & QA Guild Leader. Richard's goal is to learn something new every day, and the best way to reinforce that learning is to teach it to someone else. So you will often find him talking and listening about testing topics with anyone who will engage. Richard has been CSTE certified since 2011.
Suggested Content
How To Win With Automation And Influence People - Gwen Diagram
This is What a Tester Looks Like - Charlene Granadosin and Charlotte Bersamin
First 100 Days as the Only and First Tester in a New Company – Kim Knup
The Icky and Good Words In Software Testing
The Automated Acceptance Testing Paradox - Mark Winteringham
Thinking Outside the Box: Cognitive Bias and Testing - Lisa Crispin
A free monthly community gathering
The 3rd episode of The Testing Planet, The Toolsmith will be all about, yes you guessed it: tools 😉
Explore MoT
Episode Three: The Toolsmith
Episode Three: The Toolsmith
A free monthly virtual software testing community gathering
Cognitive Biases In Software Testing
Cognitive Biases In Software Testing
Learn how to recognise cognitive biases, explain what they are and use them to your advantage in your testing

Topics

Tags

  • biases
  • influence